Frequently Asked Questions

Most claims are settled within 3-12 months. However, the timeline can vary depending on the complexity of your case and your landlord's cooperation. We work to resolve claims as quickly as possible.

Useful evidence includes: photos/videos of the disrepair, copies of repair requests to your landlord, medical records (if health affected), correspondence with your landlord, and witness statements. Don't worry if you don't have everything - we can help you gather evidence.

Yes, your landlord will be notified as they are the defendant in the claim. However, it is illegal for them to evict you or take retaliatory action because you've made a legitimate housing disrepair claim.

It means you don't pay any legal fees unless we successfully win your case. If we don't win, you pay nothing. If we do win, our fees are deducted from your compensation (typically capped at 25%).

Absolutely! You don't need to have moved out to make a claim. In fact, making a claim can often speed up repairs being done to your current home.

Compensation varies based on the severity and duration of the disrepair, its impact on your health and quality of life, and any costs you've incurred. Awards typically range from £1,000 to £50,000+. We'll provide a free assessment of your potential claim value.

You can still claim compensation for the period when the disrepair existed and affected you, even if it's now been fixed. Claims can be made for issues that occurred within the last 6 years.

Most housing disrepair claims are settled out of court. However, if your case does go to court, we'll represent you and guide you through the entire process. You won't be alone.